All posts by Mary Yolanda Trigiani

Experience: professional services, boards, strategy, accounting, consulting, investment management, banking, technology. Ethic: urgency, efficiency, candor, humor, spirit.

The Internet IS the platform

I’m coming up on ten years here in the hotbed of technological wonder.  I’ve had the privilege of working with everyone from brilliant computer scientists who invent useful, groundbreaking tools to carpetbagging purveyors of vapor. 

Every experience has been valuable.  But today’s era is my most comfortable working zone so far.

Maybe it’s because I understand the better questions to ask, especially the followup variety that probe grand statements and detail-laden explanations. 

I think, though, it’s also because I use the platform upon which so many young companies and inventors perform in this era:  the Internet.  Like most of us, I have personal experience with its reach, on professional and personal levels.  I know what it can do and what it should do.

So when I see as I have in the past few days, that, via the Internet, some wonderfully talented, uninhibited, courageous, energetic wizards seek a place beside the inventors who have shaped every generation of technology thus far, I’m thrilled.

This is their moment.  Yet amid the enthusiasm and the charming arrogance and the ambition, there is a threat emerging — a threat that may slow our momentum and not for very good reason.

I’m hearing and reading that these bold titans seek to change the world.  It’s said that they’re going to do it by creating platforms on top of the Internet. 

The assertions that this company or that startup will be the tollbooth to or the bridge across or the mapmaker for the Internet completely contradict what Internet sages say and write about the greatest advantage of the Internet — that it is an open platform needing only inventive ways to leverage its speed and adaptability — that it’s a territory requiring no fences or property boundaries, just tools that are inherently valuable for what they do with content, thus worthy of investment and bound to generate reasonable profit within the reach of more than the elite inner circle of northern California and its favorite sons.

The Internet is the platform.  You can make your mark on the world without owning its newest nation or gerrymandering its boundaries.  That is, if when you say you want to change the world you mean using your talents to leave the world better than you found it — not just to enter the stratosphere of gazillionaires for the purpose of power, fame and notoriety.

You see, I have a feeling that there will be many marks left upon our world in this era.  Many big things are next, not just one. 

That’s because the Internet is what it is:  territory that cannot ever be claimed or owned by a few, whatever their brilliance and drive and access to the current powers-that-be.

Whole Foods CEO apologizes. Let’s not wait for the next episode, OK?

Someone is on the ball at HQ.  Not only is THE WALL STREET JOURNAL’s David Kesmodel reporting that John Mackey has made a formal apology, Whole Foods has announced an internal investigation into RahodebGate.  I hope it goes farther than ethics training for the executive team.

Last night, a local radio talk show was addressing the question of whether to include anti-racism courses in elementary school curricula.  This is the same issue as to whether ethics courses should be included in MBA programs.  Many experts believe that these are necessary steps.

It would be great if we could still grow up learning, from every corner of our culture and most especially in the home, that some things are right and some are wrong.  What we have instead is  some sort of unconscious acculturation around lower standards, as long as money’s being made or foes are defeated. 

Something is making it OK for us to call each other names.  And something is making it OK for executives to cross the line.  It’s not a conspiracy, which means it might actually be organic — which makes it scarier.  Something is making coarseness not only OK but acceptable.

I’ve heard Ivy League MBAs argue that the CEO’s only job is to increase shareholder value — and if he or she does that, the CEO should be practically untouchable.  While these universities probably are not going out of their way to promote ruthlessness, a kind of combustion seems to occur in their halls that cultivates this side of human nature.  Maybe it’s the fact that the graduates go on to join the Power Elite — learning to play by the established rules in order to get some of that power, then endowing their academic institutions with the resulting lucre.

This is why incest is illegal in most states.  The bloodlines are getting pretty thin in business these days.  For many, it is all about preserving their hegemony at any cost.  Fewer and fewer members of the inner circle are willing to ask questions.  Since humans like their tribes,  the Power Elite is no different — even when, like Mr Mackey, they protest too much that they live outside the system.

As long as this kind of thinking dominates how we define value, episodes like Mackey’s will continue to emerge from the shadows of American business competition.  At this point, I’ve come to believe that the only way to stop it is to punish it.  And to work for the day that more companies find ways to grow, compete and profit without resorting to or enabling ruthless, narcissistic, elitist behavior.

I’m glad Mr Mackey apologized.  And I hope that the internal investigation helps to identify the root causes of his behavior and whether they’ve been fertilized by the rest of the company and its board. 

I also hope that every executive team in the country pays attention.  We don’t need another episode to demonstrate the importance of speaking truth to power and encouraging the diversity of thinking, as well as of executive bloodlines, that fosters fairness in the way American business is done.  I know from personal experience that this type of healthy, collaborative challenge helps us to adjust our thinking and correct our mistakes before anyone else has to suffer.

VC Brad Feld on marketing

This post is helpful not just for startups but for a great many companies questioning their marketing spend.  The link includes comments, including one from yours truly.

Whole Foods and The Big They

THE WALL STREET JOURNAL just reported that the SEC is launching an informal investigation into this week’s most duplicitous CEO.  It’s a good sign, even though the legal codes associated with this type of offense are tough to enforce.

At least we get the satisfaction of knowing that someone is paying attention.

Whole Foods is not just Whole Paycheck, it’s Whole Phonies

THE WALL STREET JOURNAL just distributed an interesting yet disturbing news alert.  It seems that Whole Foods’ CEO posted comments about his company and competitors on Yahoo’s stock forums for the past eight years.  Under a pseudonym.

This is just plain dirty. 

I admit that despite my time in the trenches, I tend to be naive about things like honor and sportsmanship.  But this really grates, especially since THE NEW YORK TIMES made this guy sound like such an example for the rest of us.  He was even quoted as saying, "love is the only reality."  I’d like a copy of the dictionary this guy is using.

Furthermore.  Now we not only have the question of how much content in speeches and blogs is actually conceived by executives, we find out we have one high-profile guy who spends his time on message boards trashing the competition.  This kills me.  A lot of these so-called leaders leave it to inexperienced minions or conniving PR agencies to draft content that they then get up and read or publish in a blog.  Now we have one who has the time to horse around on message boards.  In my book, this is gaming the system.  And I hope he broke some law.  And I hope the Big They enforce it.

Meanwhile, I had gotten tired of Whole Foods anyway, after a brief return last fall.  Between the precious prices and the patronizing messages, I figured that other folks could pay for the limousines.  Whole Paycheck indeed.  Yet again, we have a guy who makes up his own rules while pontificating about what the rest of us should be doing, including the US Government.  I’ll buy my fancy chocolate elsewhere, folks.

I don’t like to get personal on this blog, mainly because it’s largely unnecessary.  We can find ways to address our problems and issues without resorting to trashing other people.  I want you to know this post is not random shouting, nor is it personal.  I’m just sick and tired of being lectured by people who only look in the mirror to see if their pores are too large for the camera.  People, we have to start thinking about whom we define as successful and what we are measuring.  It’s got to be more than financial prowess,  strategic voodoo and shell games.

If this turns out to be something different from what the JOURNAL is reporting, I’ll be the first to apologize.  But if the paper is right, let’s find a rule that this narcissist broke and go after him.